Monthly Archives: August 2014

Relationship-focused communication

I’ve always thought that communication involves thinking about relationships. For me, the relationship often comes first: it informs the decisions I make about how and when to communicate. I frequently find myself making decisions about message content, tone, format, and timing on the basis of what I’m trying to achieve with the relationship. Usually the decisions have something to do […]

Read More


Break communication conventions at your peril

I visited Townsville this week to run a short course in workplace writing. The hotel where I stayed broke a basic communication convention: there was no logical link between the room numbers and the floor numbers. In most hotels, room 32 would be on the third floor. This convention makes is easy to navigate hotels […]

Read More