Journal articles


  • A framework of consumer engagement in Australian health policy, Health Issues, 91, pp. 22-27, 2007
  • A word-focused view of document design, Offpress (Newsletter of the Society of Editors (Qld) Inc), October 2010
  • Choosing communication tools in social issues campaigns, Asia Pacific Public Relations Journal, 2(2), pp. 15-30, 2000
  • Describing best practice in producing publications, Asia Pacific Public Relations Journal, 3(2), pp. 35-57, 2001
  • Does typographic cueing on screen affect recall?Visible Language, 36(3), pp. 326-346, 2002 (with Mary Dyson)
  • Informing young people, Information Design Journal, 10(2), p. 174, 2000/2001
  • Producing promotional publications: How professional communicators approach their work, Australian Journal of Communication, 25(2), pp. 61-80, 1998
  • Social issues infotainment: Using emotion and entertainment to attract readers’ attention in social issues brochures, Information Design Journal, 11(1), pp. 67-81, 2002/2003
  • Using audience involvement to guide information design, Infodesign: Brazilian Journal of Information Design, 1(1), pp1-15, 2004.
  • Using deliberative techniques to engage the community in policy development: A case study, Australia and New Zealand Health Policy, 5:16, 2008 (with Janette Hartz-Karp and Rebecca Watson).
  • Using message strategy to capture audience attention: Readers’ reactions to community education publications, Journal of Public Sector and Non-Profit Management, 15(1/2), pp. 1-23, 2006
  • Writing for the web vs. writing for print: Are they really so different? Technical Communication, 51(2), pp. 276-285, 2004